Play Responsibly — Help & Resources for Malaysian Players

Age Requirement

You must be 21 years of age or older to gamble online in Malaysia. It is illegal for minors to gamble. If you are aware of a minor accessing gambling platforms, please report it to the relevant authorities immediately. Maxim88 employs age verification procedures and will request proof of age when required.

Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling has become a problem:

• Spending more money on gambling than you can afford to lose
• Chasing losses — continuing to gamble to try to recover lost money
• Neglecting work, family or social responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable or depressed when not gambling
• Lying to family or friends about the extent of your gambling
• Using gambling as a way to escape from stress, anxiety or depression
• Being unable to stop gambling even when you want to
• Gambling with money intended for bills, rent or essential expenses
• Thinking about gambling constantly — planning next sessions, calculating potential winnings

If you recognise three or more of these signs in yourself, please seek help. Problem gambling is a recognised condition and effective support is available.

Self-Assessment Tool

Answer these five questions honestly. There are no right or wrong answers — this is a tool for your own reflection.

How to Self-Exclude from Maxim88

If you feel your gambling is becoming problematic, Maxim88 offers a self-exclusion facility. To activate self-exclusion:

1. Log in to your Maxim88 account
2. Navigate to Account Settings → Responsible Gambling
3. Select Self-Exclusion and choose your exclusion period (1 month, 3 months, 6 months, or permanent)
4. Confirm your request — your account will be suspended for the chosen period
5. Alternatively, contact Maxim88 customer support via Live Chat to request immediate self-exclusion

During self-exclusion, you will not be able to log in, deposit or place bets. Any existing funds will be returned to you upon expiry of the exclusion period (or immediately for permanent exclusion).

Deposit Limit Tools

Before self-exclusion becomes necessary, consider using Maxim88's deposit limit tools to manage your spending proactively:

• Daily deposit limit — Set a maximum amount you can deposit per day
• Weekly deposit limit — Set a rolling 7-day deposit cap
• Monthly deposit limit — Set a 30-day maximum deposit amount
• Session time reminder — Receive an alert after a set duration of play

Limits take effect immediately when decreased. Requests to increase limits require a 24-hour cooling-off period.

Malaysia Crisis Helplines

Healthy Gambling Habits

Most people who gamble do so responsibly. Here are habits that help keep gambling enjoyable:

• Set a budget before you start and stick to it — treat it as the cost of entertainment
• Never gamble money you cannot afford to lose
• Set time limits for each session and take regular breaks
• Do not gamble when you are stressed, upset or under the influence of alcohol
• Understand that all casino games have a house edge — the casino wins over time
• Never chase losses — walking away is always an option
• Keep gambling as one of many leisure activities, not the main one
• Balance gambling with other hobbies, exercise and social activities